Shipping policy
Last Updated: April 2026
Thank you for shopping with us. All of our products are made to order and shipped directly from our fulfillment partner. Please review our shipping policy below.
Processing Time
All orders are custom-made once placed.
- Processing time: 2–5 business days
- Orders are not shipped on weekends or holidays
- During busy periods, processing times may be slightly longer
Once your order has been produced, it will be shipped.
Shipping Times
Estimated delivery times (after processing):
- UK: 3–7 business days
- Europe: 5–10 business days
- International: 7–15 business days
Please note these are estimates and not guarantees.
Shipping Costs
Shipping costs are calculated at checkout based on:
- Your location
- The size/weight of your order
Any applicable customs fees, taxes, or import duties are the responsibility of the customer.
Order Tracking
Once your order has shipped, you will receive a tracking number via email.
Please allow 1–3 days for tracking information to update.
Incorrect Address
It is the customer’s responsibility to provide an accurate shipping address.
- If an incorrect address is provided and the order has already been processed, we cannot guarantee changes
- If the order is returned due to an incorrect address, reshipping costs may apply
Lost or Delayed Orders
If your order has not arrived within the estimated timeframe:
- Please contact us with your order number
- We will investigate with the shipping provider
If an order is confirmed lost, we will offer a replacement or refund.
We are not responsible for delays caused by:
- Shipping carriers
- Customs clearance
- Incorrect addresses
Split Shipments
Some orders may arrive in separate packages depending on product availability and fulfillment locations.
Contact Us
If you have any questions about your shipment, please contact:
hello@strongroutes.co.uk
We appreciate your patience and support as a made-to-order business.